Shipping policy

Shipping Policy - GLOUZ

At GLOUZ, we are dedicated to delivering your orders quickly, securely, and efficiently. Please review our shipping policy below to understand processing times, estimated delivery schedules, and shipping fees.

1. Order Processing Time

  • All orders are processed and prepared for shipping within 1 to 2 business days (excluding Fridays and official public holidays).

  • Orders placed on Fridays or official public holidays will be processed on the next business day.

  • Once your shipment is dispatched, you will receive a notification via SMS or WhatsApp with status updates.

2. Delivery Destinations & Timelines

We deliver to all governorates across Egypt. Estimated delivery times after order processing are as follows:

  • Cairo & Giza: 2 to 3 business days.

  • Alexandria & Delta Region: 3 to 4 business days.

  • Canal Cities, Upper Egypt & Coastal Governorates: 3 to 5 business days.

(Note: Delivery times are estimates and may occasionally experience slight delays during peak promotional periods, sales, or public holidays).

3. Shipping Rates

  • Standard shipping fees are calculated automatically at checkout based on your delivery destination.

  • Free Shipping promotions may apply on orders exceeding a specified cart threshold, as advertised on our website.

4. Package Inspection & Fitting Policy Upon Delivery

  • Inspection & Quality Check: You are entitled to open the package and inspect the items in the presence of the courier representative to verify product condition, order accuracy, and material quality.

  • Trying On Items: Trying on garments for size fit is strictly not permitted with the courier upon delivery, as selecting the appropriate size based on the Size Chart on our website is the customer's responsibility.

  • Size Exchanges After Delivery: If you receive your order and find that the size is not suitable, you can request a size exchange for the correct size within 48 hours of delivery by contacting Customer Support.

  • Returning the Order with the Courier: If, upon inspection, you choose not to accept the order (due to a change of mind or any other reason), you may hand the package back directly to the courier on the spot by paying only the shipping fee.

5. Delivery Communication & Coordination

  • Our shipping partner will contact you via Phone Call or WhatsApp on the day of delivery to confirm timing and address details.

  • Please ensure your phone number and delivery address are entered accurately and completely during checkout to avoid any delivery delays.

6. Undeliverable Packages

  • Our courier partner will attempt delivery up to 2 times.

  • If the customer is unreachable or the provided delivery address is incorrect/incomplete, the shipment will be returned to our warehouse. Re-shipping the order will incur new delivery charges.

7. Contact Us

For any inquiries regarding your shipment status or exchange requests, please contact our Customer Support team:

  • WhatsApp / Phone: [01097698875]

  • Working Hours: Saturday to Thursday, from 10:00 AM to 10:00 PM.